Delivery of your BEMOOV bike
To know everything about the shipping of your BEMOOV bike anywhere in Europe
From where are we shipping?
The packages are stored in our warehouse in Belgium (Province of Namur, Naninne) and are dispatched every working day to destinations throughout Europe.
How long before delivery?
The delivery period starts from the first working day following the validation of the order; it takes two working days for the Benelux and four working days for France, excluding Corsica.
Orders completed and paid for each working day before 11 a.m. leave the same day with the carrier. Deliveries in Belgium are made on the following working day. Deliveries in France (excluding Corsica and DOM TOM) are made within two to four working days depending on the customer's department. Deliveries to Corsica take an additional working day.
These deadlines are indicative and may vary during periods of high volume in transport such as holidays seasons, sales, vacation times, strikes, etc.
Which carrier does BEMOOV work with?
BEMOOV delivers in Europe using the services of GLS. Once your order has been placed, GLS contacts BEMOOV's customer to specify delivery to a specific address or, depending on the buyer's wish, to a GLS collection point.
Can I come and collect my package?
Yes, it is possible to select a "pick up at the BEMOOV warehouse" option in the process of your online order. It's free for the buyer.
Our warehouse is located in Belgium, in the Province of Namur, in Naninne.
When your order is prepared and ready for pick up, you will receive an email telling you where to go, as well as the days and hours our warehouse is open for your pick up.
How to check my package?
All packages leaving our warehouse are in good condition and have been pre-checked.
It is the customer's responsibility, upon receipt of the package, to make a claim with the delivery person if the product is not compliant or has been damaged. One of the two following procedures must be followed carefully in order to benefit from the insurance on the delivery of the carrier GLS:
- if the package is damaged, it must be acknowledged by the driver and indicated on the driver's terminal when signing for receipt. The same applies in the event of withdrawal from a relay point,
- if nothing was visibly damaged with the package, but the bike is damaged, the purchaser must create an after-sales service file at BEMOOV with photos of the package and the damage within a maximum of 48 hours, under penalty of losing the carrier's insurance GLS.
Any complaint about the delivery of the product(s) must include supporting photos and reach us by email addressed to our customer service (SAV) on this page, or be posted by registered mail to BEMOOV 15 rue des Phlox at 5100 Naninne Belgium, within 48 hours of the delivery. After this period and if no written complaint has reached us, the delivery will be considered as having been definitively accepted.
BEMOOV insures its parcels up to a maximum of € 750 in value including tax.
Is it possible to return a package?
Yes, it is possible to select a "collection from the BEMOOV warehouse" in the process of your online order. It's free for the buyer.
Our warehouse is located in Belgium, in the Province of Namur, in Naninne.
When your order is prepared and ready for pickup, you will receive an email telling you where to go, as well as the days and hours our warehouse is open for your pickup.
